Accessibility Guide
About This Guide
This guide provides information regarding the accessibility of our rides, attractions, and facilities during your visit with us. Our park was founded in 1947. Many of our buildings, rides, and attractions were not built and manufactured with accessibility in mind. We have taken a proactive approach to make our facility readily achievable where possible and to create programs and services to remove barriers for guests with mobility impairments and special needs.
Guests should utilize the information in this guide to make decisions on which rides and attractions their abilities allow them to participate in, and which programs and services may be helpful in planning their day.
Accessibility
Rider Safety
At DelGrosso’s Park we strive to provide a safe environment for all guests to enjoy. We enforce all safety regulations in accordance with the Pennsylvania Rider Safety and Liability Act, and the Pennsylvania State Ride Inspection Act.
There are inherent risks to participating in amusement park rides and attractions. Our goal is to ensure your safety by establishing and enforcing ridership criteria for each ride. To maintain a safe experience for all guests, DelGrosso’s Park reserves the right to refuse any guest admission to any ride if Ride Requirements and/or Ridership Criteria are not met.
Rider Responsibility
Pennsylvania Amusement Rider Safety and Liability Act No. 1994-58 requires that riders must obey all warnings and restrictions regarding rides and must behave in a manner that will not cause or contribute to injury of themselves or others. Failure to comply is cause for dismissal from the Park without refund. Pennsylvania Act No. 1994-58 Amusement Rider Safety and Liability Act – Section 3. Rider Responsibility.
Pennsylvania Act No. 1994-58 Amusement Rider Safety and Liability Act
Section 3. Rider's Responsibility.
(a) Responsibilities. - A rider is responsible for obeying the posted rules or oral instructions of amusement rides and shall abide by the following:
(1) A rider may not board or dismount from an amusement ride except at a designated area if one is provided.
(2) A rider may not throw or expel any object or matter from an amusement ride.
(3) A rider may not act in any manner contrary to posted and oral rules while boarding, riding on or dismounting from any amusement ride.
(4) A rider may not engage in any reckless act or activity which may tend to injure himself or others.
(5) While using amusement rides that require steering or control of himself or a car device, every rider shall maintain reasonable control of his speed and course at all times. A rider shall not steer the ride in such a manner as to intentionally harm another person.
(6) A rider may not disconnect, disable or attempt to disconnect or disable any safety device, seat belt, harness or other restraining device before, during or after movement of the ride has started except at the express instruction of the operator.
(7) A rider may not disembark or attempt to disembark from any amusement ride before, during or after movement of a ride has started except upon the express instruction of the operator.
(8) A rider may not board or attempt to board any amusement ride if he is under the influence of alcohol or any controlled substance as defined in the act of April 14, 1972 (P.L.233, No.64), known as The Controlled Substance, Drug, Device and Cosmetic Act, which impacts his ability to safely use the ride and abide by the posted and oral instructions. The operator may prevent a rider who is perceptibly or apparently under the influence of drugs or alcohol from riding on an amusement ride. An operator who prevents a rider from boarding a ride in accordance with this paragraph shall not be criminally or civilly liable in any manner or to any extent whatsoever if the operator has a reasonable basis for believing that the rider is under the influence of drugs or alcohol.
(9) A rider may not alter or enhance the intended speed, course or direction of a ride by using any unauthorized device, instrument or method.
(10) A rider 14 years of age or older embarking on a ride after failing to pay appropriate consideration for its use, when required by amusement park rules and regulations, shall be considered to be a trespasser.
(11) A rider shall not attempt to gain access to controls of an amusement ride designed solely to be operated by employees of amusement parks.
FAILURE TO COMPLY IS GROUNDS FOR DISMISSAL FROM THE PARK WITHOUT REFUND.
Ride Requirements
Ridership Criteria
The determination of a guest’s ability to ride each ride safely is based on the following:
Ability to Maintain and Control the head, neck, and upper torso in an upright position: The guest must have sufficient spinal and body muscle control to support their head, neck, and upper torso through the duration of the ride, including the dynamic motion of the ride. (Accelerations, decelerations, steep inclines etc.) The guest must be able to maintain proper riding position without the aid of others or devices.
Ability to Use All Safety Restraints as designed and intended: The guest must be able to utilize all safety restraints in the design in which they were intended. The weight and or height distribution of a guest’s body must not interfere with the restraint device’s ability to function as designed. Any clothing, scarves, or jewelry must not interfere with the proper function of a safety restraint.
Ability to Hold On While Riding: The guest must have the ability to maintain a grasp on the ride lap bars using at least one upper extremity through the duration of the ride including the dynamic motion (accelerations, decelerations, steep inclines etc.) of the ride.
Ability to Brace: The guest must have the ability to use at least one lower extremity below the knee to brace their self through the duration of the ride including the dynamic motion (accelerations, decelerations, steep inclines etc.) of the ride.
Ability to Enter and Exit rides safely: The guest must be able to enter and exit the ride without jeopardizing the safety of all guests. This also includes situations where an evacuation may be required. If a guest needs assistance in the boarding, exiting, or evacuation of a ride, including being lifted into and out of a ride or attraction, a Supervising Companion or a member of the guest’s party who is familiar with the task must be able to assist the guest in the transfer process. DelGrosso’s Park Employees are not trained and may not assist with the lifting or transferring out of wheelchairs or other mobility assistive devices.
Ability to Demonstrate Appropriate Observed Behavior: The guest must be able to demonstrate the willingness to understand and comply with all ride safety requirements. This includes all written and verbal safety warnings, scripts, instructions, and seating arrangements
Safety Requirements
Safety Guide Signs
Each ride has a Safety Guide Sign posted at the queue entrance listing the height requirements, admission requirements, health conditions, and safety warnings. Guests should read the Safety Guide Sign for each ride before deciding to ride. It is also recommended that guests watch several ride cycles to see the dynamic motion of the ride before deciding to ride.
The following safety requirements apply to all rides:
- Secure your safety restraint or lap bar
- Stay seated in an upright position facing forward until the ride completely stops
- Keep head, arms, and legs inside the car at all times
- Secure all loose items or leave them with a non-rider
- Pants/Shorts, Shirts, and Shoes are required
- Food and Drinks are not permitted on the rides
- DelGrosso’s Park is not responsible for any personal items that are lost, damaged, or stolen
Failure to follow safety warnings and instructions may result in denied entrance to a ride, removal from a ride, or removal from the Park without refund.
Guests of Exceptional Size
Many amusement park attractions incorporate safety systems designed by the manufacturer to accommodate people of average physical stature and body proportion. These safety systems may place restrictions on the ability of an individual to safely experience a ride. Guests of exceptional height and/or weight may not be able to be accommodated on some rides due to rider restraint system requirements. Some rides have maximum height or weight requirements. If you are concerned whether or not you can be accommodated safely on a ride, please see the Ride Operator at the Alternate Access Point prior to waiting in line for an evaluation to ensure that the restraints function properly. Guests of exceptional size may not be accommodated on the following rides: Crazy Mouse, Dodgem, Free Fall, Pharaoh's Fury, Rock Star, X-Scream Tower, and Yo-Yo.
Additional Information
Prosthetics, braces, and casts
Due to the design of our rides and attractions, guests with prosthetic devices or casts may have difficulties fitting safely into the restraints of our rides and attractions. Guests with braces or casts that inhibit the designed use of the ride restraint may not be permitted to certain rides. Guests wearing prosthetic devices will be admitted on most rides and attractions, as long they are properly secured, and all other ridership criteria is met. For the safety of all guests, guests wearing prosthetic devices will be asked to remove or secure any leg prostheses before boarding the following rides: Free Fall and X-Scream Tower. Guests who remove their leg prostheses must have a residual limb below the knee, or one lower extremity below the knee in order to board these rides. For more information on accessibility regarding prosthetics, braces, and casts, please speak with a Rides Manager at the Security/Rides Office behind the Turtles Ride in Kid’s Kingdom.
On Laguna Splash Attractions that require a tube or involve a slide (Twin Twisters, Gravity Groove, Midnight Express, Great White, Gondola Slide, Super Slide, Shotgun Slide, Twin Slides, and Lazy River) any prosthetics with exposed metal must be removed or have the exposed metal covered. For more information on accessibility regarding prosthetics, braces, and casts, please visit either Laguna Splash Entrance and ask to speak with an Aquatics Manager.
Loose Articles
Due to the dynamic motion of our rides and attractions, loose or hand-held articles are not permitted on the rides. These items include but are not limited to: All cameras, cell phones, hats, purses, game prizes, scarves, glasses, bags, loose fitting clothing, or headwear. Some rides offer bins to store your loose articles in while you ride, however DelGrosso’s Park is not responsible for lost, damaged, or stolen items, or items that fall out of pockets. Loose articles should be left with a non-rider or secured in a locker.
Oxygen Tanks
Due to the dynamic motion of our rides and attractions oxygen tanks are not permitted on most of our rides and attractions. Guests are permitted to ride the Carousel and the Train with their oxygen tank
Ride Shutdowns
For the safety of our guests, in some cases a ride may need to be shut down for mechanical reasons, power failure, or inclement weather. In these situations, riders may be required to navigate catwalks, steeply inclined ramps, or steps when exiting the ride. Please consider this factor before riding a ride.
Health Requirements
Many rides have features such as high speeds, sharp turns, sudden slopes, drops, twists, or other dynamic forces.
While all amusement attractions have inherent risks, certain individuals are at increased risk for injury.
Only you know your physical conditions and limitations. If you feel your health could be at risk, or, if you have any other condition that may be aggravated other than the ones listed below DO NOT RIDE OR PARTICIPATE in our rides and attractions.
Guests with the following conditions, or any physical conditions that may be affected by the features of the ride, SHOULD NOT ride or participate in attractions that include the following health requirements posted on the Safety Guide at the entrance to each ride or attraction:
- Recent Surgery;
- Heart Trouble or High Blood Pressure;
- Neck Trouble;
- Back Trouble;
- Are Pregnant;
- Under the Influence of Drugs or Alcohol.
If you have an impairment or condition that would prevent the intended use of seating and safety restraints as provided or inability to follow any safety requirement, DO NOT RIDE.
Due to the dynamic motion of most rides, oxygen tanks are only permitted on the Carousel and the Train.
All written and verbal safety warnings, scripts, and instructions, including height requirements, apply to all guests including those issued an Accessibility Wristband through the Ride Accessibility Program.
Park Staff reserve the right to deny entrance to any ride or attraction based on safety considerations.
Accompaniment Policy
Supervising Companion
A Supervising Companion is a person that meets all the ride requirements, is at least 16 years of age, and has the ability to responsibly accompany the supervised guest in the boarding, duration, and exiting of the ride. This includes assisting the supervised guest in maintaining postural control while the ride is in motion, demonstrating appropriate observed behavior, and assisting guest down stairs, catwalks, or steeply inclined ramps, in the case of a ride malfunction or inclement weather. Supervising Companion must have proper admission.
Hand-held Infant
A hand-held infant is a child who is unable to independently walk onto or off of an attraction or maintain posture control in a seated upright position. Hand-held infants are permitted to be accompanied by a Supervising Companion on: Kiddie Carousel, Carouselle, and Train. Supervising Companion must have proper admission on the Carouselle and Train.
Ride & Attraction Height Requirements, etc.
Every ride and attraction at DelGrosso’s Park has a set height requirement that must be met before a guest is be admitted onto a ride or attraction. These height requirements are set by the ride manufacturers’ specifications and are mandated by law. Additional restrictions apply. DelGrosso’s Park reserves the right to change rider requirements at any time.
Guests wishing to be officially measured for the amusement park rides can visit the Rides Office, located behind the Turtle Ride in Kid’s Kingdom.
Official measurements for each slide at Laguna Splash water park will be taken without shoes.
Please note: Proper swim attire is required when participating in the water attractions. Cut-off jeans, cargo/khaki shorts, pants, or any other non-swimwear cannot be worn. Swim attire with metal rivets, buttons, or zippers will not be permitted. Life jackets are available for water park guests at no charge.
Kid Swap Program
This program is designed for guests who have younger children who may not be tall enough to ride some attractions. To participate: 1. Enter the ride queue with your entire party. 2. When preparing to board tell Ride Operator you are using the kid swap program. 3. Children who are not tall enough to ride may wait at the exit with an adult from your party. 4. After the first ride is completed, the adult who waited with the child will then be permitted to ride. Similarly, if one parent has two children who meet the height restriction (but must be accompanied by a Supervising Companion or who wish not to ride alone), the parent may ride with one child while the other child waits in an appropriate area of the ride. At the conclusion of the initial ride, the parent may remain on the ride while the children "swap" places. Supervising Companion must have proper admission. Kid Swap Program does not apply to Laguna Splash Attractions.
DelGrosso's Park Ride Accessibility Program
RIDE ACCESSIBILITY PROGRAM
DelGrosso’s Park has a Ride Accessibility Program that allows guests to participate in our rides when possible, while maintaining safety for all guests. Our program is aimed to match the abilities of each guest with the ridership criteria for each ride, to make an informed decision before granting access to any of our rides. Each ride has criteria established for a guest to ride safely. Ridership criteria is based on the requirements of the ride manufacturers, and the ability of guests to utilize ride safety restraints, as designed in maintaining correct postural control throughout the duration of the ride.
Guests who meet the ridership criteria for each ride and do not pose a hazard to themselves or others may be permitted access as a rider.
Guests can enroll in the Ride Accessibility Program at the Security/Rides Office behind the Turtles Ride in Kid’s Kingdom for information on which rides they may be able to enjoy. Guests must have proper admission for each ride, either wristband or correct number of tickets. Upon enrolling in the program, guests will be asked to Complete and Sign a Ride Accessibility Questionnaire. Based on the answers to the questionnaire and the official height measurement, guests will be given a Boarding Pass valid for the day, indicating the rides and attractions they may be permitted to ride.
Enrollment in the Ride Accessibility Program does not guarantee access to rides through the alternate access point. Only Guests with mobility impairments (which generally require the use of assistive mobility devices or aids) and other qualifying special needs may be issued an Accessibility Wristband. The Accessibility Wristband will allow the guest plus up to 3 additional companions to access DelGrosso’s Park rides through the alternate access point. Guests qualifying for the Accessibility Wristband must ride in order for their companions to enter through the accessible entrances. Companions must have proper admission and meet all ridership criteria including the height requirement for each ride.
Guests who are issued an Accessibility Wristband should proceed to the alternate access point (in most cases the ride exit gate, see the information section for the alternate access point for each ride) and present their Boarding Pass and Wristband to the operator informing them that they wish to ride. If no ride operator is present at the alternate access point, please wait patiently until an operator returns. The ride operator will ask to see both the Accessibility Wristband and Boarding Pass to verify the ride is listed. If the ride is not listed on the Boarding Pass, the guest will not be permitted access onto the ride.
DelGrosso’s Park Employees are not trained to and may not assist with the lifting or transferring out of wheelchairs or other mobility assistive devices or aids. Guests who require assistance in the loading, unloading, or evacuation of a ride including being lifted into or out of a ride carriage or attraction, must be assisted by a companion from their party who is familiar with the task.
This accommodation is designed to provide access to our rides and not to bypass others waiting in the lines. Guests may be required to wait 1-2 ride cycles prior to boarding. Guests with larger parties may also choose to wait until their party reaches the front of the line before boarding through the alternate access point. Guests are not permitted to re-ride if the length of the lie exceeds the capacity of the ride.
Laguna Splash Water Park Accessibility Program
Guests who are visiting only the Laguna Splash Water Park, can enroll in the Laguna Splash Accessibility Program at the Guest Services Building upon their visit.